Once you place an order, we use fixed or estimated shipping and delivery costs. Delivery time can vary but should be within 2 – 4 weeks from the date payment has been confirmed.
As our products are weight-based, the shipping rates can vary based on weight and your location. The weight of any all items can be found on the details page. All weights will be rounded up to the next full kilogram. Weights are based on the product and any packaging.
You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.